Help & Support
Last updated: September 7, 2026
Need a hand? Email us at [email protected] and we'll get back to you, usually within 1–2 business days.
Contact us
For any question, bug, billing issue, or feedback:
Email: [email protected]
What is StashIt?
StashIt turns the products you see in videos into a shoppable list. Share an Instagram reel or post, a TikTok, or a YouTube Short into StashIt and our AI identifies the products on screen, finds places to buy them with live prices, and saves them to your Vault. You can also scan a screenshot or photo from your camera roll.
How do I find products from a video?
Open the video in its own app or in your browser, tap the system share button, and choose StashIt from the share sheet. StashIt scans the video and returns the products it finds. Tap any product to save it to your Vault or to see where to buy it. This works the same way on iPhone and Android.
How do I scan a photo or screenshot?
In the app, use the photo/camera scan to identify products from any image in your camera roll, or take a new photo — no other app needed.
Your Vault
Everything you save lives in your Vault, organized in one place so you can come back to it any time. Saved items are snapshots — product details, availability, and prices can change over time.
Subscriptions, trials & restoring purchases
StashIt Pro is an auto-renewable subscription available weekly, monthly, or annually; the annual plan includes a 3-day free trial. Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period.
Subscriptions are billed by the app store you bought through, not by us — so cancellations and refunds are handled there.
- Manage or cancel on iPhone: Settings → your name (Apple ID) → Subscriptions → StashIt → Cancel Subscription.
- Manage or cancel on Android: open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → StashIt → Cancel subscription. You can also go to play.google.com/store/account/subscriptions.
- Restore purchases: open the StashIt paywall or the Account screen and tap "Restore Purchases." Restoring works on the store account that made the purchase — a subscription bought on the App Store cannot be restored on an Android device, or the other way round.
- Refunds on iPhone: purchases are processed by Apple. Request a refund at reportaproblem.apple.com.
- Refunds on Android: purchases are processed by Google. Request a refund at play.google.com/store/account/orderhistory, or through Google Play Help.
Cancelling a subscription and deleting your account are separate. Deleting your StashIt account does not cancel billing — cancel in the App Store or Google Play first.
Manage or delete your account
You can delete your account and associated data at any time in the app: Account → Delete Account. If you no longer have the app installed, use our account deletion page. You can also email [email protected] and we'll help. See our Privacy Policy for what deletion covers.
A scan didn't find the right products
Product matches are generated by AI and may occasionally be incomplete or inaccurate. Try a clearer video, or one where the product is shown prominently. If something looks wrong, email us — your feedback helps StashIt improve.
Privacy & terms
Read how we handle your data in our Privacy Policy, and the rules that govern the Service in our Terms of Use.